Terms and Conditions

This Site is owned and operated by Asorah Limited whose registered office is at 20-22 Wenlock Road, London N1 7GU, United Kingdom, whose company number is 09428265 and registered VAT number is GB217010364. These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.

Important liability statement

The information available on or through this Site, and the Services supplied via or in connection with this Site, (including the editorial material provided by The Silk Rose’s blog), is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.

Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

We try to make sure that all information contained on the Site (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site.

Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.

All provisions set out in these terms and conditions which seek to limit or exclude our liability are at all times subject to your statutory rights (further details in respect of which are set out in “Liability”).

Definitions

In these terms and conditions, the following definitions apply:

“The Silk Rose” is the trading name of Asorah Limited, whose registered office is at 20-22 Wenlock Road, London N1 7GU, United Kingdom, and whose company number in the register maintained by the Companies House is 09428265 and registered VAT number is GB217010364, ‘we’, ‘us’, ‘our’ shall mean The Silk Rose;

“Dispatch Confirmation” the email we send you confirming your order (at which point the contract between us will be formed);

“Materials” defined in “Use of this Site”;

“Products” means any products offered for sale on the Site;

“Services” means any information and services ordered and/or provided by The Silk Rose through or via the Site. For the avoidance of doubt, any electronic information supplied to you by The Silk Rose will constitute part of the “Service” not a Product and cancellation rights will apply accordingly;

“Site” means the web site at the URL www.thesilkrose.co.uk or WAP site or replacement site(s) from time to time;

“Submission” means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs.

Use of this Site

You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.

The intellectual property rights in all materials on the Site and supplied as part of the Products or Services (“Materials”) are owned by The Silk Rose or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies of the Materials.

Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that The Silk Rose deems it necessary or desirable to do so for whatever reason.

You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but agree that The Silk Rose may, at its sole discretion, choose to display any Submission or any part of a Submission that you make on the Website.

You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Submissions that you make to the Website.

You acknowledge that you will not be able to edit or delete any Submission after submission.

Any user who feels that any Submission made by other users is objectionable is encouraged to contact us at hello@thesilkrose.co.uk. We will review the relevant Submission as soon as is practicable and will take such action as it deems necessary, if any.

You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of The Silk Rose or any third party.

The Silk Rose accepts no obligation to monitor the use of the Site. However, The Silk Rose reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. The Silk Rose will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

The Silk Rose may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.

Your personal information

Use of your personal information is governed by The Silk Rose’s Privacy Policy, which forms part of these terms and conditions. In the event that The Silk Rose undergoes reorganisation or is sold to a third party, you agree that any personal information The Silk Rose holds about you may be transferred to that reorganised entity or third party and used in accordance with the Privacy Policy.

Liability

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms or in accordance with your statutory rights, The Silk Rose does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the Site, Services or Products.

The Site includes links to external sites and co-branded pages. The Silk Rose has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. The Silk Rose does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.

Subject to the important liability statement, The Silk Rose is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contraindications and other notices. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.

The Silk Rose does not seek to exclude or limit liability for:

(a) death or personal injury caused by our negligence or the negligence of our directors, employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

and all exclusions or limitations of the liability of The Silk Rose which are set out in these terms and conditions shall at all times be subject to the provisions of this clause.

Your Password

As part of the Services offered via this Site, you may be issued with an individual password which can be used to access certain areas of the Site and provide fast checkout. You will use the password only for such access and not for any other purpose. You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.

In the event of any failure or error in the operation of a password, you shall cease using the password, exit the Site immediately, and notify The Silk Rose of such failure or error.

The Silk Rose reserves the right to change your password and user name at any time in its sole discretion and you agree to notify The Silk Rose promptly of any changes to your registration details.

Suspension and termination of Service

The Silk Rose may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.

The Silk Rose may terminate the Service and cease to send you Products immediately in the event you breach any of these terms and conditions or if you are late in or do not pay any sums due to The Silk Rose.

Eligibility to purchase Products

The Silk Rose does not sell Products to children under the age of 18 on this Site although it may sell Products suitable for children to adults. If you are under 18, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 18 years of age or older.

In order to purchase Products, you must submit a valid credit or debit card. You warrant that the payment card or login you submit is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer or payment provider. The Silk Rose is not responsible in the event that your payment card provider refuses to authorise payments.

Contract Formation

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to The Silk Rose to buy a Product via the Site (and The Silk Rose reserves the right to refuse orders for Products). No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched (Dispatch Confirmation). Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.

Pricing, availability and dispatch information of Products

Information displayed on the Site as to pricing and availability is subject to change by The Silk Rose. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.

While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by e-mail, telephone or SMS, if any Products you order turn out to be unavailable. Please allow up to 10 business days for delivery.

In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product’s actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Prices are inclusive of VAT so the price of a Product may change if you are ordering from outside the UK.

Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order. Please note, any orders we accept which require delivery outside the EU will be delivered duty unpaid.

Cancellation rights

If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund.

You will not have any right to cancel a Contract for the supply of any Products in the following circumstances:

(a) Where by reason of their nature (and the manner in which you have taken care of them) the Product(s) cannot be returned (for example, without limitation, any cosmetics which have been unpackaged and treated in any way that renders it no longer marketable to other customers due to health & safety or hygiene reasons); and/or

(b) Where the Product(s) have been customised to your chosen specifications.

Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. Your deadline for cancelling the Contract is the end of 14 days after the day on which you receive the product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

To cancel a contract, you need to let us know that you have decided to cancel. The easiest way to do this is to email this to us at hello@thesilkrose.co.uk, we will then e-mail you to confirm we have received your cancellation. When returning items you are strongly recommended to carefully pack the items and obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on that day.

If you cancel your contract we will:

(a) Refund you the price you paid for the products. However, please note, we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop; and when returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.

(b) Make any refunds due to you as soon as possible. But please note that it can take up to 10 days for us to receive your return, depending on which postal service you use. Refunds are usually processed on the day of receipt, although it may take up to a further week for the amount to show in your account.

(c) Refunds in relation to Products may only be credited to the credit or debit card originally used to make the purchase. If we are unable to put the refund through on this card or account for any reason, we will try to contact you to discuss alternative arrangements. If you used vouchers to pay for the product we may refund you in vouchers.

If a product has been delivered to you before you decide to cancel your contract:

(a) Then you must return it to us unopened and unused, in its original condition without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. If you do not return the Products within 14 days of your cancellation, you will be deemed to have accepted the Products, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site;

(b) If you have returned the products to us because they are faulty or were sent in error, we will refund the price of the products in full.

As you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms.

Warranties

The Silk Rose warrants that the Services will be supplied with reasonable skill and care.

Statutory rights and refunds

We amend these terms and conditions from time to time. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us. If we have to revise these terms and conditions and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

By browsing the Site you are accepting that you are bound by the current terms and conditions, which relate to your use of the Site. You should check these each time you revisit the Site.

These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

If any provision of these terms and conditions is found to be unenforceable, this shall not affect the validity of any other provision.

The Silk Rose may delay enforcing its rights under these terms and conditions without losing them.

You agree that The Silk Rose may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations without giving you notice.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

If you have any enquiries or complaints (about the Service or someone else’s use of the Site) then please address them to The Silk Rose Customer Service Department, 20-22 Wenlock Road, London N1 7GU, United Kingdom or email: hello@thesilkrose.co.uk.

Promotions

Promotional offers are valid when used online at www.thesilkrose.co.uk and will allow money off or free delivery when you order from The Silk Rose. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer.

Promotional codes exclude all sale items.

In the event of a return of goods purchased using a promotional code, refunds will be credited for the original amount paid and to the original method of payment. Delivery charges are not included in most offers, the promotional code is not applied to any delivery services available online. The Silk Rose reserves the right to amend the terms and conditions of this promotion at any time and to take the appropriate action including cancellation of the code.

General

By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.

To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise.

Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.

These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.